Your conversations are yours. We don't read them.
All data is encrypted and isolated to your account. No sharing between users. No training on your data.
This policy explains what data Nen collects, how we use it, and how you can control it.
What data we collect
When you use Nen, we store the following data in your account:
- Account information — your email address, used for authentication and account recovery.
- Conversations — messages between you and Nen across all modes (nen, kōan, mondō, and journal).
- Memory — facts, observations, and patterns that Nen extracts from your conversations to provide continuity. You can disable this in Settings.
- Habits — habits you create and their daily completion records.
- Notes — notes and note entries you write, organized in folders.
- Tasks — tasks, projects, areas, and checklists you create.
- Preferences — your app settings (display preferences, memory toggle, notification preferences).
- Subscription and usage — your subscription status and message usage counts for tier management.
How we use your data
Your data is used solely to provide the Nen service to you:
- Conversations are sent to our AI provider to generate responses during your sessions.
- Memory and profile data are used to give Nen context about you so it can be a more useful companion.
- Habits, notes, and tasks are stored and displayed back to you as part of your personal space.
- Usage data is tracked to manage free and paid tier limits.
What we don't do
- We do not sell your data to anyone.
- We do not train AI models on your data.
- We do not share your data with other users.
- We do not read your conversations, notes, or journal entries.
- We do not use your data for advertising or marketing purposes.
Data security
Your data is stored in a secure, hosted PostgreSQL database with Row-Level Security (RLS) enabled on every table. This means each user can only access their own data at the database level — no user can ever see another user's information, even in the event of an application-level bug.
All connections are encrypted in transit via TLS. Authentication is handled through Supabase Auth with support for email/password and Google OAuth.
Analytics
We use PostHog for basic, privacy-first analytics. Autocapture and session recording are disabled. We track only page views and your subscription tier. No personal information (such as your email or name) is sent to our analytics provider.
How to delete your data
You can delete your entire account and all associated data at any time from Settings → Account → Delete Account within the app. This permanently removes:
- All conversations and messages
- All memories and your profile
- All habits, notes, tasks, and projects
- All preferences and subscription data
- Your user account itself
This action is irreversible. Once deleted, your data cannot be recovered.
How to export your data
You can export all of your data at any time from Settings → Account → Export Data. This downloads a JSON file containing everything associated with your account — conversations, memories, habits, notes, tasks, preferences, and more.
Third-party services
Nen relies on the following third-party services to operate:
- Supabase — database hosting and authentication.
- OpenAI / Anthropic — AI model providers for generating conversation responses. Messages are sent for processing but are not used for model training under our API agreements.
- Stripe — payment processing for subscriptions. We do not store your payment details; Stripe handles this directly.
- PostHog — privacy-first analytics (no personal data shared).
Contact
If you have questions about this privacy policy or want to request data deletion without logging in, contact us at hello@nenspace.com.
